These general conditions of contract (hereinafter, General Conditions) regulate the catalog of the products offered by BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, en adelante BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA available on its website bodegasvirgendelavega.es
These General Conditions will be regulated by the provisions of the current legal regulations.

1. Intervening Parties

Selling Company

BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, owner of the website: bodegasvirgendelavega.es

• Name: BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA,
• Adress: C/ SANTO DOMINGO 42, 26200 HARO
• CIF: F26008698

Contact:

• Email:  info@bodegasvirgendelavega.com
• Phone: 941.49.94.90

Customer

Any User of the website shall be deemed a Customer www.bodegasvirgendelavega.es The Customer may purchase the products from the catalog through a payment gateway with the purpose of finalizing online purchases. To do this, the Customer must fill out a contact form provided for this purpose on the purchase completion page. You must provide the following data: first and last name or company name, CIF / NIF / DNI, invoice address, delivery address, contact phone number and contact email.

This data will be processed in accordance with the provisions of these General Conditions and in the & quot; Privacy Policy & quot; section.

Privacy Policy section

2. Object of the contract

Regulate the sale of the products offered by BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, on its Website by the Client.

3. Process of purchase

Each product has a token containing the description of the same and its sale price with the current VAT included.

The final purchase price of a product may vary due to the associated shipping costs and the payment method chosen. Always before confirming an order, the customer will be perfectly informed of all existing costs and exact prices, as well as the amount related to taxes.

4. Acceptance of Purchase

It occurs at the time when the Customer gives his express consent, proceeding to the payment by one of the channels available at the time of purchase.

At the time of completing the order the customer enters into a contract to purchase products with BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA acquiring the rights and commitments established in the applicable regulations and those set out in these general conditions of contract.

5. Payment of orders

6. Delivery times for orders

However, the delay in delivery will not imply any compensation and will only empower the Customer to cancel the order when the circumstances described in the “CANCELLATION OF ORDERS” section of these conditions arise. Any penalty clause for delay introduced by the Client in his order is without effect. Both parties expressly exclude the exercise of any claim for loss of profit.

Orders will be delivered by transport company at the delivery address indicated by the Client and to the person who has established themselves as the recipient of the same. These data will be consigned on the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number and the refund (only in cases of orders placed in the payment method against refund).

In addition to the delivery note, a purchase invoice will be delivered to the Customer with each order, either within the shipping packaging, or together with the product sent. In some cases, it will be sent via email or by regular mail.

If the invoice is missing, the Client may request it by email to the address info@bodegasvirgendelavega.com, indicating the name of the owner of the invoice and the order number, and it will be sent to the invoice address by ordinary mail or email .

7. Product Warranty

The legal guarantee framework (RDL 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws) aims to provide the Client with different options for demand the reorganization when the acquired good is not in accordance with the contract, giving the option to demand the repair or replacement of the good, unless this is impossible or disproportionate. When the repair or replacement is not possible or is unsuccessful, the consumer may demand a price reduction or the termination of the contract. A period of two years is recognized, from the moment of purchase, so that the Customer can make these rights effective (provided that the product has manufacturing defects and not due to mere wear and tear) and a period of three years, also counted from the moment of purchase, so that you can exercise, where appropriate, the appropriate legal actions. In any case, the guarantee of the brand or manufacturer will be applied.

By virtue of this, BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, will respond to the Client for any lack of conformity that exists at the time of delivery of the products of the order, understanding these as physical goods intended for private consumption.

To be able to face this guarantee, the Client must contact BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, by email to the address info@bodegasvirgendelavega.com in which they will indicate: name of the order holder, order number, invoice number and cause of non-conformity.

Warranty cases will not be accepted when the products have been used improperly or not in accordance with their characteristics by the Customer.

For all aspects of the commercial guarantee referred to in article 123 of the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, the content in Law 7/1996, of January 15, on the Regulation of Retail Trade.

8. Exchanges and returns

The Customer is given the right to withdraw from the order, within 14 calendar days from receipt of the order. Outside of this period, order revocations will not be accepted, nor will orders for the supply of goods made according to the Customer’s specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, etc. that had been unsealed and / or used by the Client. The Client must communicate their withdrawal to BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA ,, S.A through the Withdrawal Form by email, postal mail or fax, within that period of 14 days. The cost of return shipments will be borne by the Customer. The products must be in the same conditions in which you received them, with the original packaging and cannot have been used. The refund will be made in the same means of payment that was used by the Client.

To proceed with the exchange or return, the products must be in the same conditions in which you received them, with the original packaging and cannot have been used.

9. CANCELLATION OF ORDERS

The Client can at any time cancel an order, but depending on the circumstances, this cancellation can be understood as unilateral by the Client (with expenses for the Client) or by mutual agreement of the parties (without expenses for the Client).

The Client will have the right to cancel their order, and BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, will give their consent to said cancellation, understanding therefore as a cancellation by mutual agreement and there is no commitment or penalty for the Client when:

• The estimated delivery time of the merchandise has been exceeded without it having been delivered to the Customer.
• When a product is definitely out of stock, at which point BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, will contact the Client to inform them.

In these cases, the only way to cancel the order is by sending an email to info@bodegasvirgendelavega.com requesting the cancellation of the order, indicating the reasons. BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, will carry out the necessary checks and, in the case of the circumstances described, BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA, will agree to the cancellation of the order, with no commitment or penalty for the customer.

10. NOTIFICATIONS

For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA will be understood as the one indicated in these General Conditions.

11. VALIDITY OF THE CLAUSES

Even if the invalidity or unenforceability of a clause of this contract or of one of its parts is issued, the rest of the clauses or of its parts will continue to be valid and will remain in force.

12. APPLICABLE REGULATIONS

13. COMPLAINTS

In accordance with Law 5/2013, of April 12, for the defense of consumers in the Autonomous Community of La Rioja, there are claim forms available to our Clients at the address of BODEGA VIRGEN DE LA VEGA SOCIEDAD COOPERATIVA ,.

14. Extrajudicial conflict resolution

In compliance with article 14.1 of Regulation 524/2013 regarding conflict resolution, we inform you that you can go to the ODR Platform for online conflict resolution:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage